Always up to speed.
Organized Success: Processing
Our processing team: monitoring our customers' contracts.
Our operations team: handling availability scheduling in the technical facilities to ensure that bottlenecks and shortages are reduced to an absolute minimum.
You always have a close eye on what's happening - online. We provide round-the-clock online access to event-driven documentation, current working gas volume account balances and transaction data. This means that you are always informed about the balances and statuses relating to your contract. And our processing team is available at our business hours as well - providing qualified answers to your questions; providing true support.
You cannot only reach us in our business hours 9 am to 5 pm - you're guaranteed real service. Our operations team doesn't see this as just some catchy phrase but a true reality guiding everything we do. In case of an emergency you can also reach us at any time.